Customer Support Systems Analyst – CAMS Assortment Management
Staples - Englewood, NJ
Create and maintain contract customer assortment files within the CAMS system.
The customer data in this application is used to determine what customers are able to view and purchase via Staples Advantage and OMS.
Primary Duties and Responsibilities:
1. Work directly with account owners to develop blocking strategies that meet customers’ requirements while maximizing sales potential. Identify new and changing categories in order to ensure assortment view is accurate on a daily basis. Handle all blocking requests submitted via the Blocked Items Queue without disruption to defined service level standards associated with the creation and maintenance of contract customer accounts within the CAMS platform. Research blocking discrepancies and correct as needed. Understand how coding in the Customer Setup tool impacts files created in CAMS. Account coding is defined through the proper configuration of over 100 relating but independent toggles and settings. Each individual setting can have wide ranging impact on internal functional areas, external functional areas, end user experience, program integrity and profitability. Educate sales on blocking options available and offer suggestions for solutions to customer needs.
2. Support the Assortment Management Project Managers with routine and complex scenarios associated with the creation and maintenance of customer specific account programs. Provide detailed information to Sales and/or customers, as well as appropriate internal and external contacts regarding the scope and effect of all updates and changes to account configuration. Evaluate and oversee the proper resolution of escalated or urgent issues. Tasks require intricate or highly sensitive action items to complete. Act as an initial point of contact and business consultant to the various internal functional areas, including but not limited to:
• Credit
• EC/StaplesAdvantage
• Sales
• Program Ops, Bid & Quote, Pricing & Margin
• PI
• Integration / OMS
• WPC
• Customer Service/Sales Liaison
• Marketing
3. Team with Managers in collaboration with internal functional area partners to define and implement best approaches and practices in support of customer requirements and expectations. New and unique solutions are encouraged. Understanding of the internal landscape, business logic and systems is essential.
4. Identify and share areas of opportunity that exist with regard to team service levels, materials and processes. Assist with the validation of new system releases.
5. Develop and maintain key strategic relationships with cross functional groups.
6. Partner with all CSS Managers to create and lead an environment of continuous growth and development.
Qualifications 1. 3 to 5 years CSS Experience, including a high level of knowledge in Customer Setup preferred.
2. Required: Ability to gather customer requirements and translate them into a workable context within the CAMS Platform.
3. Knowledge of Staples Contract product assortment and content preferred.
4. Working knowledge of Microsoft Suite (Outlook, Excel, Word, Access and Project).
5. Excellent organization skills, written and verbal communications and an attention to detail.
6. Ability to travel on demand – 5-10%
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Posted: 30+ days ago
About Staples
By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — t... more
