Facilities Program Manager - Retail Banking
JLL - Brooklyn, NY
Position Summary:
OVERVIEW
JLL is currently seeking a Facilities Program Manager to join our team in Brooklyn, NY. This position will support retail banking initiatives for a premier financial client. The successful candidate will possess strong facilities knowledge and experience with retail and/or commercial banking facilities.
The Program Manager will ensure the delivery of superior service by the retail and commercial office facilities associates’ team. Provide professional property management support to day-to-day facility operations, services, and maintenance activities at the assigned locations. The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment.
The Program Manager will assist in developing budgets, controls costs, coordinate service provider(s) and staff activities. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and may also manage other Area Facility Managers. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting Jones Lang LaSalle’s goal to provide our clients with the highest level of client service available.
ESSENTIAL FUNCTIONS
- Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
- Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
- Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment.
- Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
- Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.
- Help to develop and gain approval for the annual capital plan including infrastructure upgrades and building modifications to ensure the building’s future capabilities are maintained.
- Develop and maintain a high performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
- Manage the staffing, development, performance and outcomes of assigned team reporting to the position.
- Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
- Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.
- Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
- Collaborate with account sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level.
- Ensure client satisfaction with Facility/Property Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services
- Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.
- Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
- Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriate.
- Assist in the development and implementation of the annual management plan; and achieve key objectives and performance indicators as identified by the Account Manager.
- Develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity
- Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
- Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.
- Participate in process meetings.
- Aggressively manage time-lines required for critical path deliverable dates
- Analyze fixed assets and support Asset Managers in retiring fixed assets and/or write-offs
- Strategic and Capital Planning.
- Prepare Pre-funding/project funding allocation forms.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or advance degree preferred in related field or equivalent
- 5+ years of commercial real estate or facilities program management experience in Retail Banking or related industry
- Experience in matrix management organization desirable
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong oral, written, and presentation communication skills
- Strong planning, scheduling and organization skills
- Advanced proficiency in capital accounting and project scheduling
- Basic knowledge of buildings and associated systems.
- Advance computer skills (Word, Excel, PowerPoint).
- Strategic Planning, Metrics and Regulatory compliance
- Strong interpersonal skills and problem solving ability
- Excellent verbal/written communication and presentation skills
- Proven record of providing excellent internal and external customer service
- Knowledge of standard business and accounting practices
- Advanced computer skills with emphasis on Excel and possess the ability to analyze data
- Strong organizational, management, and supervisory skills
- Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
- Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 49711BR
#LI
Posted: 30+ days ago
