Assistant Facility Manager - New York City, NY

JLL - New York, NY

Position Summary:

Job Summary:
Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

Job Responsibilities:
 
 

• Relationship Management
  • Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
• Compliance
  • Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures
  • Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly
  • Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
  • Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
• Team Management
  • Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
• Administrative Function
  • Support work order management for in house staff and vendors as necessary.
  • Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging
  • Transfer Client work orders into JLL work order system to meet SLA requirements

Knowledge, Skills & Abilities
 
 

• Education and Training
  • Bachelor’s degree
• Years of relevant experience
  • Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
     
• Skills and Knowledge
  • Excellent customer, computer, managerial, verbal and written communication skills
  • Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
  • Basic knowledge of building systems (mechanical and electrical systems).

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Posted: 30+ days ago

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