Operations Assistant

Kering - New York, New York

• Posting all orders provided by Sales Managers into in to the system, pulling merchandise when creating invoices and memo documents and prepare merchandise for delivery  
• Calculate shipping cost, value, and prepare shipping and generate shipping labels for mailing
• Prepare merchandise for trunk shows and department store counters
• Work with Pomellato S.p.A. in entering and sending purchase orders.
• Coordinate shipping and delivery dates with merchandise from S.p.A
• Work with Customer Service Department at S.p.A for repairs, including approval of cost, delivery, and shipping. 
• Prepare documents for temporary exports for Italy and organizing operational needs with outside carrier/vendors
• Organizing shipping and receiving of Carnet inventory
• Collect and verify all jewelry returns
• Work with Marketing, Sales and HR for consignment jewelry and loaned merchandised
• Quality control inspection on all merchandise received
   
  Inventory control:
• Organize security checks and restocking of the merchandise storage
• Check all merchandise received from Italy and enter into system
• Track items out on consignment for specific accounts as assigned by Operations Manager
• Logging in and out of all packages, both received and sent.
• Aid in counting for the bi-annual physical inventory with Operations Manager
                                                                                
  Customer Service:
• Communicating issues and questions to various corporate departments (specifically, VP of Wholesale and Director of Retail), sales managers, and stores
• Answering questions via telephone inquiries
• Restock packing and shipping supplies
• Coordinate repairs, including shipping and deliveries, and do minor polishing as necessary. 
• Filing, including copies of invoices and papers associated with duty drawbacks. Assist with duty drawbacks as required.
• Perform other related duties as assigned.

• Lift, carry and pull merchandise weighing up to 30 pounds.

• High school diploma or equivalent; Bachelor degree preferred
• Oral and written communication skills
• Experience with customer relations,
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.

• Knowledge in Italian, a plus

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Posted: 30+ days ago

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