650 Madison Avenue- Sales Manager

Kering - New York, New York

Serve as a role model for building relationships with clients by exhibiting passion for Bottega Veneta, to ensure associates are meeting and exceeding sales and Key Performance Indicator goals as set forth by store management and consistently providing world class customer service.

 

Support Associates in meeting and exceeding monthly sales and KPI goals thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives.

 

• Support the operations of the store, including the business performance, customer service and company image in the store

•Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy  

• Mentor and coach retail associates in order to develop their competencies and support their growth while driving their individual sales and ultimately the sales of the store as a whole  

• Monitor proper use and ensure the quality of data in the sales staff’s client books, as well as working with sales staff to propose action plans 

• Assist the Assistant Store Manager as well as the Store Manager with recruiting store associates and maintaining a pool of potential candidates 

• Facilitate staff trainings and new hire inductions, as well as ensuring the proper follow up steps are taken 

• Comply with and enforce Bottega Veneta standards and procedures 

• Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner 

• Effectively perform operational functions: opens and closes the store, register, and back office management procedures

• Maintain an environment where all associates are treated fairly and with dignity and respect

SKILLS/QUALIFICATIONS:

• 2 - 4 years of previous retail management experience in a customer service related field, preferably a luxury environment

• Capacity to motivate and influence others through actions and examples

• Builds and maintains a loyal client following

• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented

• Possesses strong verbal and written communication

• Maintains a polished and well-groomed appearance at all times

   

  PHYSICAL REQUIREMENTS:

• Ability to be mobile on the sales floor for extended periods of time

• Available to work closing shifts a minimum of 3 times per week, minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season

• Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis

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Posted: 30+ days ago

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