Receptionist

JLL - New York, NY

Position Summary:

ESSENTIAL FUNCTIONS

• Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
• Use good business judgment when responding to the needs of clients, both internal and external.
• Communicate professionally, in a clear and concise manner.
• Manage a multi-line switchboard that handles calls pertaining to the business.
• Compile critical information pertaining to the office in electronic and hard copy format on an on-going basis.
• Support functions of the reception desk throughout the course of the day, including opening and closing procedures and administrative duties of photocopying, scanning, and filing.
• Respond to requests for information in a timely fashion.
• Assist in managing security of the office by controlling access to front office keys/access cards.
• Distribute and track facility guest badges in addition to authorizing replacement keys/cards.
• Submit facility work orders to the proper provider as directed on a timely basis.
• Track progress of work orders submitted to monitor status. Report open issues to Facility Management team.
• Assist occupants in scheduling conference rooms and A/V equipment using the online conference management system or other reservation system.
• Assist occupants with A/V set up in Client Conference Rooms.
• Assist in providing conference room support which includes room set-up, technology support, catering orders, supplies and clean up.
• Provide support to mail, express package, and messenger orders as needed.
• Participate in various employee onboarding requirements including the preparation of employee name signage, assign access cards, assigning phone extensions, emergency procedure documents, information packets, etc.
• Support the annual management plan by accomplishing Key Performance Indicators as identified by client.
• Perform other Facility Management assignments as described by team and manager.

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Posted: 30+ days ago

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