Tenant Services Representative
JLL - New York, NY
Position Summary:
Responsibilities:
Provide administrative support to the General Manager and Property Team in order to ensure efficient operational organization.
ADMINISTRATIVE:
• Answer and direct all incoming phone calls. Provide assistance when possible and route calls to appropriate employees.
• Greet visitors, clients and tenants.
• Sort, organize and distribute all incoming mail.
• Prepare and send all outgoing mail and packages including certified, overnight and special deliveries.
• Type general correspondence and memos.
• Update and file all documents for Vendors and Customers.
• Create and maintain various filing systems in an accurate and organized manner. Review, purge and forward files to appropriate storage location in accordance with company record retention policy.
• Maintain and update employee, clients and customer contact databases.
• Create/update mail merge data base and prepare correspondence for large mailings.
• Organize, compile and prepare reports for distribution.
• Order and maintain adequate supply of departmental office supplies.
• Organizes all conference room reservations.
• Organize department lunches, meetings, events and business travel.
• Complete required training courses.
• Support other special requests or projects as requested.
OPERATIONS AND CUSTOMER SERVICE SUPPORT:
• Assist with customer service requests and escalate issues to the appropriate property management staff.
• Follow-up with tenants to ensure service requests are completed to their satisfaction.
• Coordinate Tenant meetings, trainings and events.
• Assist with coordination of Tenant move ins and outs.
• Interact with Tenants to foster ongoing relationships.
• Manage vendor and Tenant certificates of insurance.
• Coordinate access for vendors.
• Distribute documents to Lease Administration, such as certificates of insurance, commencement letters and other legal documents.
• Update Building and Tenant Emergency Response Manuals.
• Prepare electronic Monthly Tenant Newsletter, Daily Security and Janitorial Report
• Monitor work orders in WorkSpeed and ensure all requests are responded to timely. Assist teams with updates.
• Liaison between tenants and building engineers, security and janitorial.
QUALIFICATIONS:
Has strong working knowledge of the business he/she partners with, but demonstrates strong initiative to learn about other businesses. Has exposure to Property Management.
• Less than 1 year of experience
• Entry level
• High school diploma, BA/BS preferred
• Business Skills, Communication, Technology Skills (Microsoft Office Suite), Mathematics & Reasoning Ability, Leadership, and Project Management
• Click to access recommended training courses
Posted: 30+ days ago
