Operations Coordinator
JLL - New York, NY
Position Summary:
OVERVIEW
The Facility Coordinator will provide support to the Site and/or Assistant Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services, and proactively develop and maintain client relationships, ensuring that expected service levels are achieved.
ESSENTIAL FUNCTIONS
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service, as reflected by client feedback.
- Coordinate site operations accordance with all agreed policies, procedures and contract scope.
- Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.
- Manage repairs and maintenance, minor works and other work requests, tracking to completion.
- Assist with the coordination and scheduling of maintenance activities.
- Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
- Assist in the procurement of vendors and services as required.
- Coordinate the delivery of site amenities which may include: fitness, food services, massage, transportation, support space planning activity and building churn/moves as required and acting as the site key point of contact.
- Provide coordination and support events, meeting and conference facilities as required.
- Provide the following services as may be applicable to the site: reception and guest support, new hire orientation, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes.
- Assist in carrying out safety and emergency response activities as directed.
- Follow established escalation procedures and incident reporting procedures.
- Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for
- Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.
- Actively support an environment of teamwork, co-operation, performance excellence and personal success.
- Participate in the individual performance management program, and personal development planning.
- Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements.
FINANCE MANAGEMENT | COST CONTROL | PROFITABILITY
- Assist with operational reporting, budgeting, financial systems, purchasing as necessary.
- Identify and respond to any financial or budgeting related issues.
- Ensure prompt and accurate management of purchase orders in finance systems.
- Manage payments to Vendors where applicable, using available systems, complying with relevant policies.
- Seek ways to constantly reduce costs and improve operational standards.
- Ensure compliance within delegated financial and contractual authorities.
EXPERIENCE
- Prior experience in Facilities, Property Management, Hospitality, or related field, preferred.
- Understanding of basic technical aspects of property (e.g., Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system), advantageous.
KNOWLEDGE, SKILLS, AND ABILITIES
- Proficiency in a range of information technology tools and platforms.
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.
- Excellent communication, organization and problem solving skills.
- Ability to work independently with little supervision and effectively deal with stressful situations.
- Self-motivated, confident, energetic, and flexible.
Posted: 30+ days ago
