Brand Ambassador
JLL - New York, NY
Position Summary:
Position Title: Receptionist - Concierge - Brand Ambassador
We know the value of a great receptionist. The Receptionist is the first person people meet at a company and our client, Nike, knows the importance of making an impression that speaks to their brand. If you are an outgoing, organized, hardworking individual who thrives in a fast paced, creative environment and you enjoy helping others, then this is the job for you. There is no place else where you can build such a great career with your sneakers on.
The Receptionist will provide administrative/receptionist/concierge support duties in accordance with company policies & procedures. In keeping with the client and Events Manager/Assistant Facility Manager requirements, the Receptionist will also assist in the achievement of the Key Performance Indicators and operational targets for the site, and perform duties with integrity & diligence in a professional manner.
Roles & Responsibilities:
Client Relationships
• Proactively develop and maintain client relationships ensuring that expected service levels are achieved.
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
Service Delivery
• Support the day to day delivery of services on site in accordance with all agreed policies, procedures and contract scope.
• Enhance the client experiences by providing exceptional customer service
• Manage sign-in process for vendors and visitors with professionalism and hospitality
• Provide high-level administrative support to employees and way-finding/amenities within the building, neighborhood amenities, and organizational information
• Handle incoming and outgoing calls including distribution of any messages.
• Receive, inform, and guide visitors including coordination with Client employees.
• When applicable, maintain conference room booking schedules to maximize efficient use of space
• Provide administrative support to on-site events as assigned by Events Management team
• Responsible for maintaining all contact list including suppliers/contractors
• Responsible for management, maintenance and upkeep of the front office/ reception area – clean and presentable at all times
• Track all badges that are distributed for both vendors and employees
• Provide assistance in general administrative activities and any other duties as assigned by Facilities and Events Management teams, including travel requests & booking arrangements
• When applicable, assist with mailroom and perform associated functions including management of mail service and courier contractors
• Participate as a key team member in responses to emergency situations
• Support delivery of site amenities and programs as directed, including but not limited to: reception, events, janitorial, mail and courier services, materials storage, document management, copy services, and shipping programs.
• Coordinate and manage special requests for workplace services that are outside of the routine services provided.
• Any other activities to support JLL and/or site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices
Finance / Cost Control / Profitability
• Seek ways to constantly reduce costs and improve operational standards.
• Ensure compliance within delegated financial and contractual authorities.
Leadership/Teamwork
• Actively support an environment of teamwork, co-operation, performance excellence and personal success.
• Participate in the individual performance management program, and personal development planning process.
• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.
Qualifications/Experience/Requirements
• Good communication, organization and problem solving skills.
• Ability to adequately perform required job functions including being able to lift, bend and move in such a way as to perform job tasks in a safe and approved manner.
• Ability to work independently with little supervision.
• Self-motivated; confident, energetic and flexible
#LI
Posted: 30+ days ago
