Client Advisor
Kering - New York, New York
About Kering
A world leader in apparel and accessories, Kering develops an ensemble of powerful Luxury and Sport & Lifestyle brands: Gucci, Bottega Veneta, Saint Laurent, Alexander McQueen, Balenciaga, Brioni, Christopher Kane, McQ, Stella McCartney, Tomas Maier, Boucheron, Dodo, Girard-Perregaux, JeanRichard, Pomellato, Qeelin, Ulysse Nardin, Puma, Volcom and Cobra. By ‘empowering imagination’ in the fullest sense, Kering encourages its brands to reach their potential, in the most sustainable manner.
Present in more than 120 countries, the Group generated revenues of more than €11.5 billion in 2015 and had more than 38,000 employees at year end. The Kering (previously PPR) share is listed on Euronext Paris (FR 0000121485, KER.PA, KER.FP).
Mission
- Within the Client Service of Kering Group and reporting to a team manager, Client advisors are committed to:
- Strengthen relationships with clients and stores
- Deliver an enriching client experience on every interaction and across all channels in a timely and professional manner
- Guide each client across brand’s values, by assuming a listening attitude to gain a strong understanding of the clients and their needs
- Build a long-lasting relationship of trust
Main responsibilities:
- Act as a Brand ambassador.
- Ensure an exceptional and personalized Client Experience by telephone, live-chat and email, with a “Client Centric” approach.
- Master and respect Brands’ E-commerce and Retail Excellence standards and policies.
- Master and respect Brands’ tone of voice in all communications with the Clients.
- Master Brands’ products and DNA.
- Ensure a unique and customized client experience.
- Follow-up and liaise with other departments to meet Client requests.
- Gather Client feedbacks and requests to support a continuous improvement of the Client experience and enrich the Group’s strategy.
- Understand individual and team KPIs.
- Sensibility to the Luxury world, enthusiasm for the Brands and products
- Good General Knowledge
- Resistance to stress
- Multi-tasking
- Commercial mindset
- Team spirit, dynamic, flexible, autonomy, positive and smiling attitude, professionalism
- Excellent elocution, spoken and written communication skills,
- A strong customer service and problem solving orientation, Patience, Diplomacy and Listening skills
- Persuasiveness, with the ability to soothe unhappy customers and to persuade them to retain services or make further purchases
- Openness to the digital world
- Fluent in at least two of the following languages: English, German, Russian, Italian, French and Spanish. A trilingual profile would be an asset
Posted: 30+ days ago
About Kering
Who we are Kering is a growing Group of 20 high-profile, profitable brands that create apparel and accessories for the luxury and sport & lifestyle markets. Luxury: Gu... more
